Powering Efficiency: PSEG’s
Conversational AI Transformation
PSEG shares how they are reducing customer service costs, and improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and context understanding, to better serve customers and increase containment without software development. Watch the video to learn how, with Omilia, they have:
Unrivalled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.
Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.
Enhanced customer service levels by enabling accuracy in call routing and improved interactions even during severe weather conditions.