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AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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News
Omilia Announces Launch of Pathfinder
Omilia launches Pathfinder to drastically reduce Conversational AI deployment times by 80% Athens, 18th July 2024 – Omilia a market…
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How AI Powers Up Utility Companies’ Customer Engagement
Featured in Industry Today In the rapidly evolving energy sector, utility companies are leveraging AI to revolutionise customer engagement. In this…
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Blogs
Unlocking the Potential of Generative AI in Customer Service
In recent times, there’s been a concerted effort to democratize conversational AI development, making it more accessible even to those without…
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News
Beyond the Chatbot: Omilia’s AI Revolution in Customer Service
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How AI is Helping Retailers Manage Ebbs and Flows in Demand to Elevate the Customer Experience
Featured in Telecom Reseller Discover how Omilia is leading the AI revolution in customer service in this interview with Omilia CEO and co-founder…
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Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
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News
AI’s role in transforming customer engagement for utilities
Featured in Factor This Utility companies are increasingly adopting artificial intelligence to modernise customer engagement amid rising operational…
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Blogs
Keeping up with call center KPIs in Utilities
We’ve come across numerous organizations, including firms in the utilities sector, that link their contact center employees’ staff bonuses to…
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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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News
Omilia deploys conversational AI to improve customer interactions
Featured in CIO Through the use of advanced Conversational AI, Omilia enables better customer service automation for enterprises across several…
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Four Predictions for the Contact Center of the Future
Dimitris Vassos, CEO and co-founder of Omilia, shares deep insights into industry shifts and what the future holds.
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