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Future-Proofing Businesses: Strategic AI Adoption Requires a Human-Centric Approach
Featured in Smart Customer Service Businesses are eager to harness the potential of rapidly evolving AI. However, as highlighted in this article, by…
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Humans need to remain core to AI’s sustainable growth in the contact center
In an era where AI is rapidly transforming customer service, it's crucial to remember that technology should enhance, not replace, the human touch.
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Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
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Speech Analytics Expands Beyond Voice
Featured in Speech Technology Speech analytics is undergoing a major transformation, evolving from basic post-call keyword detection to…
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Blogs
AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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Omilia Announces Launch of Pathfinder
Omilia launches Pathfinder to drastically reduce Conversational AI deployment times by 80% Athens, 18th July 2024 – Omilia a market…
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How AI Powers Up Utility Companies’ Customer Engagement
Featured in Industry Today In the rapidly evolving energy sector, utility companies are leveraging AI to revolutionise customer engagement. In this…
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Blogs
Unlocking the Potential of Generative AI in Customer Service
Investing smartly while spending less is the name of the game, and generative artificial intelligence (AI) is shaking up the customer service…
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Beyond the Chatbot: Omilia’s AI Revolution in Customer Service
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How AI is Helping Retailers Manage Ebbs and Flows in Demand to Elevate the Customer Experience
Featured in Telecom Reseller Discover how Omilia is leading the AI revolution in customer service in this interview with Omilia CEO and co-founder…
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Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
Discover more useful resources here.
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AI’s role in transforming customer engagement for utilities
Featured in Factor This Utility companies are increasingly adopting artificial intelligence to modernise customer engagement amid rising operational…
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