Today, our engine excels in recognizing 21 languages including English (US, Canada, UK, & South Africa), Spanish, Russian, Polish, Kazakh, Ukrainian and Greek.
Thanks to Omilia’s proprietary method of training and tuning, deepASR® is able to achieve Word Error Rates of less than half of legacy incumbent providers.
For all primary languages Omilia offers adapted acoustic and language models that cover the accent and dialectic variations within the country.
Don't see your language here?
We will develop an adapted acoustic and language model for your language in less than 2 months.
Achieving Human-like Results
Omilia’s deepASR® was developed to offer our customers a complete solution for natural language understanding while also focusing on the return on investment of the project. Since the legacy ASR providers offered sub-par speech-to-text solutions at ridiculously high prices, developing a proprietary ASR engine was the key to bringing bottom line value to our clients operations.
Why deepASR® succeeds where others fail?
Your customers do not speak one single language — in reality your customers have a very wide range of accents and ways of expressing themselves. In todays globalized economy there is no “one size fits all” for any language model. In the past strong accents, slang and ethnic vocabulary make companies nervous about new speech technologies. This reservation towards speech technologies stems from over-promised and under-delivered solutions from our competitors, that just didn’t quite work outside their lab.
In many cases the sound quality reaching the call center can be very poor due to many reasons — because most recognition engines are trained in a laboratory to understand perfect quality sound, they inevitably fail in the real world where sound quality is usually sub-par. Omilia has solved this problem by training our recognition models with real world call center audio to optimize the language and acoustic models of our ASR engine. With this personalized approach to speech recognition Omilia reached unprecedented accuracy in speech to text transcription.
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.