deepVB®

Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.

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Passive IVR-side Voice Biometrics

deepVB® logo

Customers speak freely in a natural language conversation with DiaManT® while deepVB® uses
biometric voice-print features to authenticate customers in the background as they speak

Caller Authenticates  Inside IVR

Caller Authenticates Inside IVR

No Need for a  Special Passphrase

No Need for a Special Passphrase

No Need for  Active Authentication

No Need for Active Authentication

Decreases  Live-Agent-Talk-Time

Decreases Live-Agent-Talk-Time

Integrates Voice  Biometrics + Security Questions

Integrates Voice Biometrics + Security Questions

deepVB® Workflow

DiaManT® NLU applications

DiaManT® NLU applications mix traditional
security questions into the Conversational
Voice User Interface design of the Virtual
Agent.

deepVB® allows customers

deepVB® allows customers to skip answering
traditional security questions if there is a
sufficient confidence score of the Voiceprint
match.

How deepVB® Works

User authentication is performed in real-time in the background via the scoring of the
speakers voice-print match, from first dialog step, and during every step until hang-up.

Upon a user starting a call with DiaManT®…

01

deepASR® samples the speaker’s voice, and if there is enough audio sample, computes the speaker’s voiceprint in real time.

02

DiaManT® compares the speaker’s current voiceprint with the verified voiceprint stored in the database.

03

The comparison produces a voice verification result in the form of a “bioSV Confidence Score”

04

bioSV Confidence Score is used by DiaManT® to drive the conversation with the customer according to the business logic; deliver self-service, transfer to live agent, or ask additional traditional security questions.

Key Benefits

Businesses Reduce Agent Costs!

  • • Maximize Pre-Authenticated Users inside the IVR before live agent transfer
  • • Minimize Live-Agent-Talk-Time for User Authentication
  • • Built into the deepASR® engine — No separate infrastructure needed
  • • Tracking and Alerts of known Fraudsters with Blacklists
  • • Always up-to-date by using new authenticated customer audios to update existing voiceprints
  • • Customized authentication business logic for different scenarios

Complete transparency means business administrators can view the BioSV Confidence level in real time via the OmDRTviewer®

Customers Get serviced faster!

  • • Easier Customer Experience with no traditional security questions — Just get serviced
  • • Streamlined and seamless authentication process
  • • No need to remember a passphrase
  • • No need to say same information every time

ARRANGE A DEMONSTRATION

Our proven Omni-Channel technology is aimed at: 

Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers. 

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

    You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from Omilia, or by contacting us at dpo@omilia.com.