Passive IVR-side Voice Biometrics
Customers speak freely in a natural language conversation with DiaManT® while deepVB® uses
biometric voice-print features to authenticate customers in the background as they speak
No Need for a
No Need for
Biometrics + Security Questions
DiaManT® NLU applications mix traditional
security questions into the Conversational
Voice User Interface design of the Virtual
deepVB® allows customers to skip answering
traditional security questions if there is a
sufficient confidence score of the Voiceprint
How deepVB® Works
User authentication is performed in real-time in the background via the scoring of the
speakers voice-print match, from first dialog step, and during every step until hang-up.
Upon a user starting a call with DiaManT®…
deepASR® samples the speaker’s voice, and if there is enough audio sample,
computes the speaker’s voiceprint in real time.
DiaManT® compares the speaker’s current voiceprint with the verified voiceprint
stored in the database.
The comparison produces a verification result in the form of a “bioSV
bioSV Confidence Score is used by DiaManT® to drive the conversation with the
customer according to the business logic; deliver self-service, transfer to live agent,
or ask additional traditional security questions.
Business Reduces Agent Costs!
- Maximize Pre-Authenticated Users inside the IVR before live agent transfer
- Minimize Live-Agent-Talk-Time for User Authentication
- Built into the deepASR® engine — No separate infrastructure needed
- Tracking and Alerts of known Fraudsters with Blacklists
- Always up-to-date by using new authenticated customer audios to update existing voiceprints
- Customized authentication business logic for different scenarios
Complete transparency means business administrators can view the BioSV Confidence level in real time via the OmDRTviewer®
Customers Get serviced faster!
- Easier Customer Experience with no traditional security questions — Just get serviced
- Streamlined and seamless authentication process
- No need to remember a passphrase
- No need to say same information every time
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.