Passive IVR-side Voice Biometrics
Customers speak freely in a natural language conversation with DiaManT® while deepVB® uses
biometric voice-print features to authenticate customers in the background as they speak
Caller Authenticates Inside IVR
No Need for a Special Passphrase
No Need for Active Authentication
Integrates Voice Biometrics + Security Questions
DiaManT® NLU applications mix traditional
security questions into the Conversational
Voice User Interface design of the Virtual
deepVB® allows customers to skip answering
traditional security questions if there is a
sufficient confidence score of the Voiceprint
How deepVB® Works
User authentication is performed in real-time in the background via the scoring of the
speakers voice-print match, from first dialog step, and during every step until hang-up.
Upon a user starting a call with DiaManT®…
deepASR® samples the speaker’s voice, and if there is enough audio sample, computes the speaker’s voiceprint in real time.
DiaManT® compares the speaker’s current voiceprint with the verified voiceprint stored in the database.
The comparison produces a voice verification result in the form of a “bioSV Confidence Score”
bioSV Confidence Score is used by DiaManT® to drive the conversation with the customer according to the business logic; deliver self-service, transfer to live agent, or ask additional traditional security questions.
Businesses Reduce Agent Costs!
- • Maximize Pre-Authenticated Users inside the IVR before live agent transfer
- • Minimize Live-Agent-Talk-Time for User Authentication
- • Built into the deepASR® engine — No separate infrastructure needed
- • Tracking and Alerts of known Fraudsters with Blacklists
- • Always up-to-date by using new authenticated customer audios to update existing voiceprints
- • Customized authentication business logic for different scenarios
Complete transparency means business administrators can view the BioSV Confidence level in real time via the OmDRTviewer®
Customers Get serviced faster!
- • Easier Customer Experience with no traditional security questions — Just get serviced
- • Streamlined and seamless authentication process
- • No need to remember a passphrase
- • No need to say same information every time
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.