deepVB®
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
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Passive IVR-side Voice Biometrics
![deepVB® logo](https://omilia.com/wp-content/uploads/2019/08/deepVR_logo@3x.png)
Customers speak freely in a natural language conversation with DiaManT® while deepVB® uses
biometric voice-print features to authenticate customers in the background as they speak
![Caller Authenticates Inside IVR](https://omilia.com/wp-content/uploads/2019/09/caller.png)
Caller Authenticates Inside IVR
![No Need for a Special Passphrase](https://omilia.com/wp-content/uploads/2019/09/passphrase.png)
No Need for a Special Passphrase
![No Need for Active Authentication](https://omilia.com/wp-content/uploads/2019/09/authentication.png)
No Need for Active Authentication
![Decreases Live-Agent-Talk-Time](https://omilia.com/wp-content/uploads/2019/09/live-agent.png)
Decreases Live-Agent-Talk-Time
![Integrates Voice Biometrics + Security Questions](https://omilia.com/wp-content/uploads/2019/09/security.png)
Integrates Voice Biometrics + Security Questions
deepVB® Workflow
![DiaManT® NLU applications](https://omilia.com/wp-content/uploads/2019/09/voice_biometrics_mockup_01.png)
DiaManT® NLU applications mix traditional
security questions into the Conversational
Voice User Interface design of the Virtual
Agent.
![deepVB® allows customers](https://omilia.com/wp-content/uploads/2019/09/voice_biometrics_mockup_02.png)
deepVB® allows customers to skip answering
traditional security questions if there is a
sufficient confidence score of the Voiceprint
match.
How deepVB® Works
User authentication is performed in real-time in the background via the scoring of the
speakers voice-print match, from first dialog step, and during every step until hang-up.
Upon a user starting a call with DiaManT®…
01
deepASR® samples the speaker’s voice, and if there is enough audio sample, computes the speaker’s voiceprint in real time.
02
DiaManT® compares the speaker’s current voiceprint with the verified voiceprint stored in the database.
03
The comparison produces a voice verification result in the form of a “bioSV Confidence Score”
04
bioSV Confidence Score is used by DiaManT® to drive the conversation with the customer according to the business logic; deliver self-service, transfer to live agent, or ask additional traditional security questions.
Key Benefits
Businesses Reduce Agent Costs!
- • Maximize Pre-Authenticated Users inside the IVR before live agent transfer
- • Minimize Live-Agent-Talk-Time for User Authentication
- • Built into the deepASR® engine — No separate infrastructure needed
- • Tracking and Alerts of known Fraudsters with Blacklists
- • Always up-to-date by using new authenticated customer audios to update existing voiceprints
- • Customized authentication business logic for different scenarios
Complete transparency means business administrators can view the BioSV Confidence level in real time via the OmDRTviewer®
Customers Get serviced faster!
- • Easier Customer Experience with no traditional security questions — Just get serviced
- • Streamlined and seamless authentication process
- • No need to remember a passphrase
- • No need to say same information every time
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.