Business Insights

Take advantage of 100% transparency into the operational performance of your virtual agent and leverage the big data generated by DiaManT® for continuous improvement.

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Know Your Business

The DRTviewer® is a web-based tool that provides real-time transparency to all customer interactions on DiaManT®, regardless of channel. Via the DRTviewer® tool, business users can monitor live sessions in real-time as well as search through historical dialogs.

Visualize the big data generated by DiaManT® to analyze customer conversations with the virtual agent as well as with live agents. omAnalytics® provides real-time business discovery on what customers are actually saying, with detailed Topic and Sentiment Analysis on natural language feedback from consumers.

Real-time Conversational Insights

DRTviewer®

View key metrics and statistical data of the system’s performance, making it easy to analyze user interactions and identify areas for increased automation.

DRTviewer® Features

Business users can view the full details of an interaction

What the user said or typed

What was transcribed

(for interactions with deepASR®)

What the system  understood

What action was taken

General interaction Info

omAnalytics®

Visualize all the big data generated from customer interactions with DiaManT® for business discovery of what customers are actually saying, with detailed Topic and Sentiment Analysis on natural language feedback.

omAnalytics® Features

Deep analysis of customer conversations with DiaManT® and live Agents to provide insight into “what” customers are saying. View a conceptual mapping of concepts and words that customers are saying. By drilling down on each topic you can even click a link to hear what the customer said.

Discovery of frequent terms, phrases, and concepts

Search conversations for specific Products and Actions

Swiftly identify and take action on the root cause of issues

Find any combination of metadata, words and phrases

Customer Sentiment Analysis

DiaManT® Sentiment Analysis combines both the acoustic characteristics of a customer’s voice and what they say in natural language to determine positive, negative or neutral sentiment. Measurable customer sentiment scores to discover and improve brand reputation and gain insight into customer attitudes on services, products, campaigns, etc. Allows measurements across various cross sections of calls, agent groups, time frames.

ARRANGE A DEMONSTRATION

Our proven Omni-Channel technology is aimed at: 

Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers. 

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.