Omilia announces miniApps®!

Published on : 24-06-2019

We bring you a Disruption of “mini” proportions in Conversational AI Self Service

While at the CCW-Las Vegas (booth 908) Omilia is introducing miniApps®: Bitesize Conversational AI Self-Service. Till recently, to deploy Conversational AI Self-Service you needed to build bespoke code, integrate it, test it, tune it, maintain it…. Not anymore!

Omilia miniApps® are revolutionizing the Conversational AI industry; they are independent and configurable natural language dialog components that handle a single task like e.g. soliciting a US address or negotiating an appointment. Regardless of your existing Call Center provider, without any coding or integration, miniApps® can be instantly deployed on the Omilia Cloud Platform®(OCP) to solicit data for specific use cases.

Available OCP miniApps®:

·      Alphanumeric
·      Date
·      Address
·      Appointment negotiation
·      Telephone number
·      Social security number
·      Date of birth
·      Credit card number
·      Account number
·      Confirmation
·      Amount & currencies
·      Generic multiple choice

miniApps® are instantly configurable to your business rules; with zero coding and instant deployment. Pre-trained and pre-tuned by Omilia, leveraging vast amounts of data, miniApps®are powered by the Omilia unique Natural Language AI, and can accurately handle exceptions and real-world conditions, complete with data validation, disambiguation and error recovery strategies.

About Omilia @ Customer Contact Week Vegas
Wednesday, June 26, 5.10 pm: Make sure you attend the “Fireside Chat with Discover Credit Card and Royal Bank of Canada – Experiences Deploying Enterprise-grade Conversational IVR Virtual Assistants at Scale” – panel discussion with two major banking organizations who have deployed the Omilia Conversational ΑΙ Self Service Solution (CCW Innovation Lab).

Visit us (Omilia booth 908); we’ll showcase a demo and present to you what real, end-to-end conversational experience is like and why large corporations with demanding contact centers trust us with their most valued relationship; the one with their clients.
To book meetings @ CCW, Omilia booth number: 908 – Email:




Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Large Corporations (200+ agents / 4+ million calls per year)
  • Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

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