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Banking in the Digital Era: The Role of AI in Enhancing Fulfillment and Trust
The modern banking industry traces its origins to Amsterdam in the 17th century. Over time, new technologies like paper money, the printing press,…
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Blogs
The Secret to Creating a Smarter Chatbot that Won’t Go Rogue
You’ve probably been hearing a lot about ChatGPT and Bing Chat AI. Large language model (LLM) AI chatbots like these are currently all the rage,…
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Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI 
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
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Blogs
Adaptable CAI – The Key To Getting Ahead In AFast-Moving World
Conversational Artificial Intelligence (CAI) has become a crucial tool for banking call centers to achieve enhanced self-service fulfillment for…
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Blogs
CCaaS Migration Can Lead to Disaster or Triumph
On-premise contact centers are quickly becoming as out-of-date as landlines and 8-track tapes. Companies like Genesys are ending on-premise contact…
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News
Omilia Launches Innovative AI Solution to Streamline Food Ordering and Menu Selection for Quick-Service Restaurants
Quick-Serve Food Ordering AI can integrate with existing POS systems, and can be customized to suit the unique requirements of each restaurant. The…
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News
The Digital Banker: Global Retail Banking Innovation Awards
Omilia & RBC have joined forces since 2016 to offer better banking experiences for millions of RBC customers. The Digital Banker for the 4rth…
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Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…
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News
Omilia’s ISO 27001 Certification
When it comes to choosing a business partner, security is always top of mind. On the other hand, businesses are increasingly feeling the pressure…
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News
AI is helping call centre staff handle a tide of angry customers
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News
Choosing Natural Language Processing Applications for Your Business
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News
What Brings Virtual Conversations to Life?
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