Yoigo is one of the largest Mobile Network Operators in Spain. With nearly 4 Million subscribers Yoigo constantly remains at the forefront of innovation and employs a strategy that focuses on low churn and retaining customers with great products and exceptional customer service.

Although some senior management had reservations regarding the maturity of Speech/NLU technologies to provide quality service to our customers, we were very positively surprised to discover that Omilia’s solution not only managed to provide an excellent Customer Experience, but also exceeded, by a large margin, our expectation regarding KPI improvements.