Omilia’s Dialog Management Technology is the hub for conversational care on all channels. DiaManT® can interact with users via Speech, Text, or GUI input; inbound and outbound from the IVR, Web-Chat or even from any enabled Mobile application, delivering true continuity for seamless cross-channel service in the form of Plug-Ins; omMobile®, omChat®, omIVR®.
DiaManT® is home to Omilia’s deepNLU® Engine that works with Natural Language Understanding to extract meaning from free, unstructured language. The deepNLU® Engine makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers.
Omilia provides pre-packaged applications for specific verticals and languages. The DiaManT® xPert Packs® come with a fully pre-loaded intelligent Virtual Agent providing out-of-the-box recognition and understanding of all key domain concepts. xPert Packs® come with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.
The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.
Total Control With DiaManT®
Drives conversational interactions with users from start to finish — not just call steering!
View all conversations in real-time via the DRTviewer®
Provides compatibility with VoiceXML, MRCP and other open standards
Reporting and Analytics
Delivers automated reporting via omReports® and big data insights into what customers are saying with omAnalytics®
Open framework allows developers to deploy custom NLU applications with personalized semantic ontologies for any vertical and language
Much more than just Call Steering
DiaManT® allows for true end-to-end conversations in natural language. In comparison to other vendors that only provide Call Steering with rigidly structured Directed Dialog, with DiaManT® customers can speak freely and there is no pre-determined flow or structure that they have to follow. With DiaManT® there is one single application that determines both the intent of the caller as well as the delivery of self-services, so customer conversations are completely unstructured, meaning that your customers will never hear things like “say main menu to go back” — they just speak, and DiaManT® listens, understands, and cares.
Omilia’s deepNLU® Engine makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers.
Context Aware with Memory Retention
Infer meaning from speech based on what was said before
Dynamic Meaning Extraction
Multi-level concept annotations allow for low-level and high-level meaning extraction
Automatically ask for additional information when intents are not clear
Optimized Voice User Interface Design
With over 15 years experience creating conversational Voice User Interface designs optimized for exceptional customer care and maximum task completion rates, Omilia makes available pre-packaged applications for specific verticals and languages.
Omilia’s xPert® Packages come with a fully pre-loaded intelligent Virtual Agent providing out-of-the-box recognition and understanding of all key concepts for a specific domain and language.
Super Charged Packages
By leveraging xPert Packs® the Intent Categorization and Self Service Dialogs for the specific domain are hugely simplified so development effort can be reduced by up to 80%, accelerating the delivery. More specifically xPert Packs® come with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.
Pre-trained Semantic Ontologies
Out-of-the-box industry specific expertise
Super-tuned Language Models
Optimized linguistic connection of ontologies to a specific language
Available xPert Packs® by Industry
omIVR Call Center
omIVR is a telco-grade IVR capability that allows DiaManT® to easily integrate with the enterprise’s telephony through the standard SIP protocol.
omIVR executes the dialog call-flow and invokes the services of deepASR® for speech-to-text, and omTTS® for speech synthesis, through the industry standard MRCP protocol. It runs on both physical and virtual hardware, providing a highly scalable system to meet all your business and technical requirements.
Digital Channel Plug-in's
By leveraging DiaManT® Digital Channel Plug-in’s, omMobile and omChat, the enterprise can open up all channels to be serviced by the same application, and customers can experience the same great conversational service on digital channels, with Text, Voice or GUI input.
Total Control With DiaManT®
Because DiaManT® is architected from the ground up to abstract the dialog away from the underlying channel, adding channels is as simple as the flick of a switch.
Digital Channel Plug-Ins
With omMobile an In-App Virtual Assistant can be easily integrated into any native mobile app with the simple addition of the Omilia mobile SDK.
omChat is a DiaManT® plug-in that allows the platform to run text-based dialogs on a wide range of channels in the form of a ChatBot, via SMS, Web-Chat, Email, and Facebook Messenger.
Integrate DiaManT® into your mobile app in order to communicate with the users via Voice, Text and Touch, facilitating a multi-modal, conversational user experience, in an easier and more visually appealing way to get to the desired information faster.
DiaManT® and omMobile support cross-channel continuity and hand-off, allowing users to start their interaction on a mobile app and seamlessly continue interacting over IVR or web-chat, with full context preservation.
Make your mobile app talk
Allow customers to converse inside your mobile app
Voice, Chat, and Touch
All modes of interaction work seamlessly together in one interface
Rich Visual Content
Enhance the conversational experience with rich interactive visual content
Seamless Cross-channel Continuity
Customers can easily switch from one channel to another
With the omChat plug-in DiaManT® takes the form of a ChatBot on text-based channels: SMS, Web-Chat, Email, and Facebook Messenger.
On the company website customers can chat with the Virtual Agent whenever they have difficulty navigating, or on-demand, for an improved user experience.
omChat can be easily integrated with many agent-chat infrastructure vendors, in order to hand the conversation over to a live agent when necessary.
With omChat the enterprise can also open up Facebook Messenger as a direct communication channel with customers and ensure that they receive the same great conversational experience as they would on any other channel.
Engage with customers on Facebook Messenger to provide high-quality, consistent and on-brand service experiences
Chatbot to Chat Agent
Easily shift between chatbot and live agents while preserving context
Easier Web Browsing
Help customers find the information they are looking for faster by pushing the desired content
Customers start and finish conversation on their own schedule
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.