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AI’s role in transforming customer engagement for utilities
Featured in Factor This Utility companies are increasingly adopting artificial intelligence to modernize customer engagement amid rising operational…
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Omilia deploys conversational AI to improve customer interactions
Featured in CIO Through the use of advanced Conversational AI, Omilia enables better customer service automation for enterprises across several…
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Four Predictions for the Contact Center of the Future
Dimitris Vassos, CEO and co-founder of Omilia, shares deep insights into industry shifts and what the future holds.
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Omilia Joins Talkdesk® AppConnect™ Marketplace
Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications,…
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AI Leadership Insights: Conversational AI
Featured in Techstrong.ai In this Techstrong.ai interview, Amanda Razani speaks with Dimitris Vassos, CEO and co-founder of Omilia, about the…
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Agents and Bots: A Collaborative Future in Contact Centers
Featured in No Jitter The traditional narrative positions AI bots against human agents in contact centers but innovative companies are…
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Omilia Announces Launch of Agent Assist
Athens, 8 November 2023 – Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch…
