Omni-Channel Conversational Platform

The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.

DiaManT®

Omilia’s Dialog Management Technology is the hub for conversational care on all channels. DiaManT® can interact with users via Speech, Text, or GUI input; inbound and outbound from the IVR, Web-Chat or even from any enabled Mobile application, delivering true continuity for seamless cross-channel service in the form of Plug-Ins; omMobile®, omChat®, omIVR®.

 

deepNLU®

DiaManT® is home to Omilia’s deepNLU® Engine that works to extract meaning from free, unstructured language. The deepNLU® Engine makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers.

Xpert® Packages

Omilia provides pre-packaged applications for specific verticals and languages. The DiaManT® Xpert® Packages come with a fully pre-loaded intelligent Virtual Agent providing out-of-the-box recognition and understanding of all key domain concepts. Xpert® packages come with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

DiaManT®

The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience, acting as a single-point of integration with enterprise systems for driving conversational dialogs on all channels.

Total Control with DiaManT®

Dialog Management

Drives conversational interactions with users from start to finish — not just call steering!

Real-time Monitoring

View all conversations in real-time via the omDRTviewer®

Compatibility

Provides compatibility with VoiceXML, MRCP and other open standards

Reporting and Analytics

Delivers automated reporting via omReports® and big data insights into what customers are saying with omAnalytics®

Developer Freedom

Open framework allows developers to deploy custom NLU applications with personalized semantic ontologies for any vertical and language

Much more than just Call Steering

DiaManT® allows for true end-to-end conversations in natural language. In comparison to other vendors that only provide Call Steering with rigidly structured Directed Dialog, with DiaManT® customers can speak freely and there is no pre-determined flow or structure that they have to follow. With DiaManT® there is one single application that determines both the intent of the caller as well as the delivery of self-services, so customer conversations are completely unstructured, meaning that your customers will never hear things like “say main menu to go back” — they just speak, and DiaManT® listens, understands, and cares.

deepNLU®

Omilia’s deepNLU® Engine makes it possible to understand customer requests and intents with human-like accuracy. Because the engine is context aware and retains memory, it is capable of running entire end-to-end conversations with customers.

deepNLU® features

Context Aware with Memory Retention

Infer meaning from speech based on what was said before

Dynamic Meaning Extraction

Multi-level concept annotations allow for low-level and high-level meaning extraction

Intuitive Disambiguations

Automatically ask for additional information when intents are not clear

Optimized Voice User Interface Design

With over 15 years experience creating conversational Voice User Interface designs optimized for exceptional customer care and maximum task completion rates, Omilia makes available pre-packaged applications for specific verticals and languages.

Xpert® Packages

Omilia’s Xpert® Packages come with a fully pre-loaded intelligent Virtual Agent providing out-of-the-box recognition and understanding of all key concepts for a specific domain and language.

Super charged packages

By leveraging Xpert® packages the Intent Categorization and Self Service Dialogs for the specific domain are hugely simplified so development effort can be reduced by up to 80%, accelerating the delivery. More specifically Xpert® packages come with pre-built Concept Annotation Dictionaries, Rules, and Intents for your business.

Pre-trained Semantic Ontologies

Out-of-the-box industry specific expertise

Super-tuned Language Models

Optimized linguistic connection of ontologies to a specific language

Available Xpert® Packages by Industry

Banking

Telecoms

Insurance

Travel

Utilities

omIVR® Call Center

omIVR® is an telco-grade IVR capability that allows DiaManT® to easily integrate with the enterprise’s telephony through the standard SIP protocol.

omIVR® features

omIVR® executes the dialog call-flow and invokes the services of deepASR® for speech-to-text, and omTTS® for speech synthesis, through the industry standard MRCP protocol. It runs on both physical and virtual hardware, providing a highly scalable system to meet all your business and technical requirements.

Digital Channel Plug-in's

By leveraging DiaManT® Digital Channel Plug-in’s, omMobile® and omChat®, the enterprise can open up all channels to be serviced by the same application, and customers can experience the same great conversational service on digital channels, with Text, Voice or GUI input.

One Application for All Channels

Because DiaManT® is architected from the ground up to abstract the dialog away from the underlying channel, adding channels is as simple as the flick of a switch.

With omMobile® an In-App Virtual Assistant can be easily integrated into any native mobile app with the simple addition of the Omilia mobile SDK.

omChat® is a DiaManT® plug-in that allows the platform to run text-based dialogs on a wide range of channels in the form of a ChatBot, via SMS, Web-Chat, Email, and Facebook Messenger.

omMobile®

Integrate DiaManT® into your mobile app in order to communicate with the users via Voice, Text and Touch, facilitating a multi-modal, conversational user experience, in an easier and more visually appealing way to get to the desired information faster.

omMobile® features

DiaManT® and omMobile® support cross-channel continuity and hand-off, allowing users to start their interaction on a mobile app and seamlessly continue interacting over IVR or web-chat, with full context preservation.

Make your mobile app talk

Allow customers to converse inside your mobile app

Voice, Chat, and Touch

All modes of interaction work seamlessly together in one interface

Rich Visual Content

Enhance the conversational experience with rich interactive visual content

Seamless Cross-channel Continuity

Customers can easily switch from one channel to another

omChat®

With the omChat® plug-in DiaManT® takes the form of a ChatBot on text-based channels: SMS, Web-Chat, Email, and Facebook Messenger.

omChat® features

On the company website customers can chat with the Virtual Agent whenever they have difficulty navigating, or on-demand, for an improved user experience.

omChat® can be easily integrated with many agent-chat infrastructure vendors, in order to hand the conversation over to a live agent when necessary.

With omChat® the enterprise can also open up Facebook Messenger as a direct communication channel with customers and ensure that they receive the same great conversational experience as they would on any other channel.

Get Social

Engage with customers on Facebook Messenger to provide high-quality, consistent and on-brand service experiences

Chatbot to Chat Agent

Easily shift between chatbot and live agents while preserving context

Easier Web Browsing

Help customers find the information they are looking for faster by pushing the desired content

Asynchronous Communication

Customers start and finish conversation on their own schedule

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Large Corporations (200+ agents / 4+ million calls per year)
  • Integrators & Contact Center Service Providers

If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.

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