Redefining
human-to-machine 

communication experiences

Our Mission

We believe that Humanity needs Technology to evolve, and today’s Technology needs more Humanity.

We seek a better relationship between consumers and machines, a relationship where humans do not need to learn and adapt to technology, but instead, technology takes the initiative to better understand and serve humans in a way that is most natural to them: Language. Through interactions in Natural Language, over any medium, we strive to provide the highest quality of customer service to consumers, while offloading trivial tasks from customer service representatives, and generating business benefits for the enterprise.

Our Vision

“We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”.

Dimitris Vassos, CEO

Our Omilia Cloud Platform (OCP) is revolutionising the way that Conversational AI technology is delivered to the market. By incorporating decades of expert knowhow in customer service automation, vast amounts of real world data and streamlined operationalisation over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and enterprises alike.

What sets OCP apart from the competition, is our relentless focus on real world results at scale. We achieve this by building the first ever Cognitive Alphabet for Customer Service: miniApps.

An alphabet forms the basis of language and communication. Learning the alphabet is the foundation of human spoken languages that gives us the advantage of knowing how letters and words are pronounced, how to think in a language, and how to compose a thought. Prior to the alphabet, memory and understanding was induced through rhythm and sound, rather than through the deterministic power of symbols. Similarly, prior to OCP miniApps, context and understanding was processed by Bots using meaningless, unstructured, arbitrary data, rather than through a Cognitive Alphabet.

With OCP being able to master understanding, speaking and writing using a Cognitive Alphabet, the possibilities to communicate are endless. OCP Bots can understand our feelings, intents, facts, and desires with more ease and accuracy, and learn increasingly more sophisticated Cognitive Concepts.

 

Our Vision

Our Omilia Cloud Platform (OCP) is revolutionising the way that Conversational AI technology is delivered to the market. By incorporating decades of expert knowhow in customer service automation, vast amounts of real world data and streamlined operationalisation over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and enterprises alike.

What sets OCP apart from the competition, is our relentless focus on real world results at scale. We achieve this by building the first ever Cognitive Alphabet for Customer Service: miniApps.

An alphabet forms the basis of language and communication. Learning the alphabet is the foundation of human spoken languages that gives us the advantage of knowing how letters and words are pronounced, how to think in a language, and how to compose a thought. Prior to the alphabet, memory and understanding was induced through rhythm and sound, rather than through the deterministic power of symbols. Similarly, prior to OCP miniApps, context and understanding was processed by Bots using meaningless, unstructured, arbitrary data, rather than through a Cognitive Alphabet.

With OCP being able to master understanding, speaking and writing using a Cognitive Alphabet, the possibilities to communicate are endless. OCP Bots can understand our feelings, intents, facts, and desires with more ease and accuracy, and learn increasingly more sophisticated Cognitive Concepts.

While our competitors are drawing pictures on the cave’s walls, Omilia’s OCP is offering you the power of the first Cognitive Alphabet.

“We are in the business of destroying IVR as a legacy experience and rediscover it as the new, digital channel…with not just technology; there is a portion that is art behind what we do”.

Dimitris Vassos, CEO

Our Story

Omilia was founded

It started as a contact center integrator, building solutions on top of 3rd party software.

Omilia signs its first customer

Omilia's first customer was
Blue Star Ferries in Greece.

Omilia Builds its own Dialog Manager

It allows a free, natural dialog
between the system and the caller.

Omilia builds its STT

Speech-to-Text reaches same and even higher levels than legacy vendors.

Omilia enters the N.America market

One year later it deploys the first truly Conversational Virtual Agent solution in RBC.

Omilia goes on Cloud

Omilia launches Omilia
Cloud Platform.

Omilia raises 20m

Omilia raises 20m from Grafton Capital to continue the growth of AI.

Omilia named Leader

Omilia recognized as a Leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

Our Story

Omilia was founded

It started as a contact center integrator, building solutions on top of 3rd party software.

Omilia signs its first customer

Omilia's first customer was
Blue Star Ferries in Greece.

Omilia Builds its own Dialog Manager

It allows a free, natural dialog
between the system and the caller.

Omilia builds its STT

It allows a free, natural dialog
between the system and the caller.

Omilia enters the N.America market

One year later it deploys the first truly Conversational Virtual Agent solution in RBC.

Omilia goes on Cloud

Omilia launches Omilia
Cloud Platform.

Omilia raises 20m

Omilia raises 20m from Grafton Capital to continue the growth of AI.

Our Values

Our Offerings

We create highly engaging customer service automation
strategies that deliver real-world Return on Investment.