Fraud Prevention Features
Fraud Prevention mechanisms are built into the natural language conversational application,
meaning that DiaManT® can challenge the caller with additional security questions, in addition to
the biometric voiceprint score, as well as analyze various call/session characteristics.
Call Audio and
analysis & Scoring
Profiling & Scoring
Support for Caller
ID Whitelist & Blacklist
DiaManT® Anti-Fraud Risk Level Scoring
Risk Levels: The DiaManT® Anti-Fraud algorithm generates a Risk Level associated with each call.
Escalate to Fraud Department for Review
Ask Traditional Security Questions
Combining DiaManT® Anti-Fraud with deepVB®
DiaManT® Anti-Fraud and deepVB® are complementary:
deepVB® is for authentication and known fraudster detection with the benefits of better client
experience, increased productivity and lower agent operation cost, and lower fraud risk.
DiaManT® Anti-Fraud is for fraud detection for lower Fraud Risk.
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.