What are your main Customer Service goals? Let’s name a few.

 Speed up response times.

 Make it easy for customers to get in touch.

 Resolve common support issues in real-time.

 Create experiences that customers actually enjoy.

So how do you reach that goals in a cost effective way?

A key aspect of successful Customer Service is contact center transformation in which Virtual Agents can boost efficiency, increase automation and self-service, add personalization and turn your old fashioned call center into a contact center of the future.

Join us on a discussion with Algotech about how AI-powered VAs are reshaping the future of customer service and can help businesses differantiate among competitors.

Speakers

Angela Bulachova
Business Development Director
Omilia

Valeria Boyadzhieva
Chief Digital Strategy Officer
Algotech Bulgaria

Guram Tulenov
Head of Consumer Care
A1 Belarus

Claudio Rodriguez
Head of Sales Engineering & Solution Architect
Omilia