The OCP miniApps® Disruption
Bitesize Conversational AI Self-Service for Customer Service automation
What are OCP miniApps®
Independent & Configurable natural language understanding dialog components.
Pre-built to handle single tasks and basic call center queries, e.g. solicit address or negotiate appointments.
Pre-trained to leverage vast amounts of data, handle exceptions, disambiguations and error recover strategy.
How to deploy OCP miniApps®
Instantly Configurable to your business rules.
Zero coding, zero integration, instant deployment.
Deploy regardless of existing Call Center provider.
Use Artificial Intelligence to automate your customer service, without the need to build custom code.
Evolve your Customer Experience with Conversational AI:
Don’t start from scratch! Make use of your existing implementation by adding OCP miniApps® where needed.
Do it yourself!
No need for technical people to be involved in the installation process and tuning of the solution.
Let your callers feel “heard” and they can speak freely by eliminating confusing “touch-tone” menus, increasing customer satisfaction.
Ensure a consistent and seamless human-like interaction with your customers regardless of unexpected conditions.
Reduce your workforce overload on the contact centers by handling common information requests in the IVR.
Available OCP miniApps®
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.