Chris Adomaitis | December 4, 2020
Companies that have harnessed the power of AI to resolve most customer requests are now pushing the envelope and providing automated customer service through webchat, mobile apps, smart speakers, texts, and social media. While providing customer services across different channels can greatly alleviate the pressure on customer service center agents, companies should not forget that retaining a human element to customer service is key to maintaining a good relationship between a company and its customers.
Read Chris Adomaitis latest article in Unite.ai to understand how Conversational AI can help businesses:
- Build a meaningful connection with their Customers
- Verify customers identity quick and safely
- Reduce costs using Cloud Technology
“To obtain and maintain consumer loyalty, companies must build trust. When properly deployed, Conversational AI has the power to facilitate that trust across different channels.”
Find the article here.