Omilia Named a Strong Performer in The Forrester New Wave™ : Conversational AI for Customer Service, Q2 2019
“With its powerful conversational IVR tools, Omilia fits brands that want to layer a smattering of digital interactions atop their conversational voice programs.”
– The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019
In The Forrester New Wave™
Conversational AI for Customer Service, Q2 2019 Omilia was among the select companies identified as the most significant providers in the AI for customer service. In this evaluation, Omilia was cited as a Strong Performer in Conversational AI for Customer Service and received differentiated ratings in the criteria of Omni-channel Approach, Voice & Speech, Security & Authentication and Vertical Specialization.
The evaluation was based on current offering and strategy as well as market presence. The vendors were assessed and scored on a range of 10 criteria.
Vertical Specialization and Human/AI Blending are key differentiators, according to the analysis.