Speech recognition technology has been woven into our daily lives, so much so that we barely notice it. Every time you interact with a virtual assistant or a smart speaker, you use automated speech recognition technology.

Organizations that tailor their speech recognition and NLP capabilities to customer needs can greatly benefit from this innovation, saving money, reducing customer service time, and improving the overall customer experience.

Omilia VP of Business Development, Quinn Agen, in his latest article at Speech Technology Magazine, explains what the three most important capabilities of an effective speech recognition solution are:

  • The ability to customize speech recognition models to your business;

  • Accurate voice activity detection that only responds to the customer's voice (and ignores other noise); and

  • The ability to work with NLU to communicate and adapt the conversation in real-time.

Read the full article here.