Watch our CEO, Dimitris Vassos, in an interview that answers the biggest challenge for all the companies that are looking to automate their CX!
Most of the callers want to skip the automated system and talk to a real person. Why? Because they don’t trust the automated systems that they have been interacting with so far, and that’s so true!
And that’s very much the DNA that we still have; how can we make the user experience be perfect, be seamless, make the technology invisible. That’s what we’re trying to do.