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Beyond the Chatbot: Omilia’s AI Revolution in Customer Service

April 30, 2024

Beyond the Chatbot: Omilia’s AI Revolution in Customer Service Omilia Co-Founder and CEO Dimitris Vassos sat down with tech influencer Evan Kirstel to discuss a variety of topics impacting contact centers across industries, including: • ...

CX BFSI USA Exchange

April 29, 2024

ycherniak

Gartner IT Symposium 16.10.2023 Register

2024 Gartner® Market Guide for Conversational AI Solutions

April 24, 2024

Omilia

2024 Gartner® Market Guide for Conversational AI Solutions Omilia is named as a Representative Vendor in the Market Guide for Conversational AI Solutions “Demand for CAI capabilities is increasing across numerous use cases, both customer and...

Powering Efficiency: PSEG’s Conversational AI Transformation

April 22, 2024

ycherniak

Powering Efficiency: PSEG’sConversational AI Transformation PSEG shares how they are reducing customer service costs, and improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and...

AI’s role in transforming customer engagement for utilities

April 9, 2024

News

Omilia

Automating Customer Service in the Contact Center  

April 9, 2024

ycherniak

Automating Customer Service in the Contact Center Book a Demo AI-Powered Contact Centers Today, the best contact centers deploy Conversational AI to automate customer service.They’re using chatbots and virtual assistants powered by recent advances in...

Secure your sensitive customer data with voice biometrics

April 8, 2024

ycherniak

Secure your sensitivecustomer data withvoice biometrics AI-powered voice biometrics help to better secure your contact centers in an increasingly unsafe world. Book a Demo Generative AI – a powerful new tool for cybercriminals Identity theft...

Accelerating Automation for a Financial Services Company with Conversational AI...

April 5, 2024

Case Study

ycherniak

Keeping up with call center KPIs in Utilities

April 4, 2024

Blog

Omilia

Keeping up withcall center KPIs in Utilities Often, companies base call center leaders’ bonuses on their IVR’s performance. With personal compensation on the line, we look at how call center leaders can be sure they’re...

Carbon Reduction Plan

March 13, 2024

Omilia

Carbon Reduction Plan Supplier name:Omilia Natural Language Solutions Ltd Publication Date March 13th 2024 Commitment to achieving Net ZeroOmilia Natural Language Solutions Ltd is committed to achieving Net Zero emissions by 2030. Baseline Emissions FootprintBaseline...