Conversational Customer Care
The Omilia Conversational AI Self-Service solution includes everything an enterprise needs to address their omni-channel CX strategy, with impressive cost-savings and improved CX across voice and digital channels. Our solution provides a seamless human-like conversational experience for self-service across all channels.
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Our Solution
Conversational AI Self-Service
The only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them.
OCP miniApps®
Revolutionizing the Conversational AI industry, miniApps® are independent and configurable natural language dialog components that handle a single task. Regardless of your existing Call Center provider, without any coding or integration.
Business Insights
Take advantage of 100% transparency into the operational performance of your virtual agent and leverage the big data generated by DiaManT® for continuous improvement.
Voice Biometrics
Passive IVR-side Voice Biometrics – Customers speak freely in a natural language conversation with DiaManT® while deepVB® uses biometric voice print features to authenticate customers in the background as they speak.
Our Technology
Omilia has developed an entire stack of proprietary technologies that allow the enterprise to
realize the digital transformation of their customer care.
Omni-Channel Conversational Platform
The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.
Speech Recognition
Our Automatic Speech Recognition engine leverages the most advanced forms of Deep Learning.
Voice Biometrics
Authenticate customers via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
Anti-Fraud
DiaManT® Anti-Fraud mechanisms provide detection capabilities for proactive end-to-end fraud prevention with 360° closed-loop Anti-Fraud and Self-Services.
Developer Tools
Build brand-unique natural language applications for customer care with highly engaging user experiences and human-like conversational interactions.
Develop Once And Deploy Everywhere
True Omni-Channel
Omilia in Numbers
Real World Results
Real World Results are based on 3 major clients in North America and Europe
Don’t take our word for it
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The Omilia Technology Stack
Under One Platform
Omilia has developed an entire stack of proprietary technologies that allow the enterprise to
realize the digital transformation of their customer care. By taking an Omni-channel approach
to the design of its technologies Omilia is able to provide its customers with
a single unified platform for conversational customer service on all channels.
Do-It-Yourself
Create and manage conversational scenarios within minutes and build advanced dialogs to manage the conversation flow with customers, all from the cloud. No software development or coding experience necessary!
Our Secret Sauce
At Omilia we live by the conviction that good technology is invisible to the user. To achieve this
goal we invest in research both on technology and human behavior.
Super Fast Development
Delivery in 4-6 months
No hard coding voiceXML
Rapid Changes
Launch changes in just hours
instead of weeks or months
100% Transparency
View all interactions in real-time
with the Dialog Review tool
True Omni-Channel
Driving conversational
dialogs on all channels
Proven ROI
Improve client satisfaction
while reducing operational costs
Intelligent
Seamless, end-to-end
conversational experience
One Platform
One Single Platform for
All Channels
Design Tools
Intuitive NLU Design Tools
What Our Clients Say
Valentina Yarosh, Manager of Customer service
“Omilia became a valuable partner in an emergency situation when many thousands of people concurrently called our call center to receive specific information. Omilia managed to change the Alfa Bank NLU call center application within a few hours and handle the calls appropriately!"
Ángel P. Gutiérrez, Chief Procurement Office
“It was important that the solution not only correctly routed our customers to the proper agent skill group, but even more importantly was able to provide self-service automation in a conversational manner, just like a human agent. To name a few of the dramatic improvements, we were able to decrease our IVR handling time by 50% and complaints about traditional IVR complexity have almost disappeared."
“The DiaManT® platform has allowed much friendlier self-service of customers, with benefits seen around first call resolution (in sending the customer to the right person the first time), reduction of internal call transfers, adoption of automated services within the IVR environment and improving customer IVR experience."
ARRANGE A DEMONSTRATION
Our proven Omni-Channel technology is aimed at:
Large Corporations (200+ agents / 4+ million calls per year), Integrators & Contact Center Service Providers.
If you represent a relevant business and would like to arrange a demonstration of our technology and learn how it can transform your customer care, fill out our form and we will get in contact with you to get the ball rolling.